Privacy Policy
Version 1.0 | Effective Date: 7/7/2025
Welcome to Qrescendo (“we”, “our”, “us”). Your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use:
Our website (https://qrescendo.co/)
Our mobile and web applications
Any related services or features (collectively, the “Services”)
We comply with the EU General Data Protection Regulation (GDPR) and relevant national data protection laws.
1. Who We Are – Data Controller
Controller:
Qrescendo Inc.
1201 Orange Street, Suite 600
Wilmington, Delaware 19801, USA
Email: suzanne@qrescendo.co
Data Protection Officer (DPO):
Email: suzanne@qrescendo.co
2. Personal Data We Collect
We may collect the following categories of personal data:
Identity Data: Name, date of birth, nationality, tax ID, ID documents
Contact Data: Address, email, phone number
Financial Data: IBAN, transaction data, card details, investments
Device Data: IP address, device ID, browser details, operating system
Geolocation Data: Location info (with your consent)
Usage Data: Features used, preferences, interaction logs
Communication Data: Customer support chats, inquiries
Social Media Data: If you engage with us via social platforms
3. How We Collect Your Data
Directly from you (during sign-up, transactions, communications)
Automatically (through our apps/websites via cookies and tracking tools)
From third-party sources (KYC providers, identity verification, payment providers)
4. Why We Process Your Data (Purposes & Legal Grounds)
Purpose | Legal Basis |
|---|---|
To provide and manage your account | Contract (Art. 6(1)(b)) |
To verify identity (KYC/AML) | Legal Obligation (Art. 6(1)(c)) |
To execute payments & investments | Contract (Art. 6(1)(b)) |
To comply with banking/tax laws | Legal Obligation (Art. 6(1)(c)) |
To communicate with you (support, notices) | Contract & Legitimate Interest (Art. 6(1)(b) & (f)) |
To detect fraud and ensure security | Legitimate Interest (Art. 6(1)(f)) |
To improve products & services (analytics, testing) | Legitimate Interest (Art. 6(1)(f)) |
For marketing communications | Consent (Art. 6(1)(a)) or Legitimate Interest (Art. 6(1)(f)) |
5. Data Sharing & Recipients
We may share your personal data with:
IT and cloud service providers
Identity verification and KYC providers
Payment processors and partner banks
Analytics and customer support platforms
Marketing and communication partners
Regulatory authorities (e.g. European Central Bank, tax authorities)
Investment and trading partners (for investment services)
All third-party processors are bound by strict confidentiality and data protection terms under GDPR.
6. International Data Transfers
If we transfer data outside the EU/EEA, we ensure appropriate safeguards:
EU Commission adequacy decisions
Standard Contractual Clauses (SCCs)
Binding Corporate Rules (where applicable)
7. Data Retention
We retain personal data:
As long as necessary for the purposes outlined above
In accordance with regulatory/legal retention periods
Until account closure or withdrawal of consent (where applicable)
8. Your Rights Under GDPR
You have the following rights:
Access: Receive a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data (where applicable)
Restriction: Limit how we process your data
Portability: Transfer your data to another provider
Objection: Object to processing based on legitimate interest
Withdraw Consent: Revoke consent at any time
You may exercise these rights via the app or by emailing suzanne@qrescendo.co.
9. Marketing & Preferences
You can manage your marketing preferences in your app settings.
You may opt out of marketing emails or push notifications at any time.
We use limited profiling for marketing purposes, but you can object to this.
10. Cookies & Tracking
We use cookies and similar technologies for:
Essential functionality
Analytics and performance
Marketing and personalization
Details are available in our Cookie Policy.
11. Automated Decision-Making & Profiling
We may use automated tools for:
Fraud detection and security
Regulatory screening
Personalized product recommendations
Where legally required, you have the right to request human review of decisions.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Major changes will be notified via:
In-app notifications
Emails
Website banners
13. Contact Us
For questions or concerns about this Privacy Policy, please contact our Data Protection Officer:
Data Protection Officer (DPO)
Email: suzanne@qrescendo.co
Address: 1201 Orange Street, Suite 600, Wilmington, Delaware 19801, USA